Mark Pack

A special waggle of the tail to the new readers who have come to this blog via internet searches for “Symantec Customer service”, “Symantec Customer service problems blog” and “Symantec Customer service is just quite simply the most wondrous creation on this heavenly planet of ours”. Woof!

New readers I may have. But decent service from Symantec Customer Service I don’t yet. Grrrrrrrrowl.

I tried the Symantec Live Chat support service again. The one that promises “Little or no wait time”. After 15 minutes wait (I guess a little time on the Chairman Mao – let’s not rush to a view of the French Revolution – timescale, but time enough for me to chew to nothingness THREE whole Fortnum and Mason bones), I get through to someone.

Hooray!

They give me some advice!

It doesn’t work!

Booo!

They try again. This advice involves rebooting the computer.

I ask, “The installation has told me to restart Windows. What happens if I do that – do I then lose my place in this Live Chat queue? (Even tonight I had to wait 15 minutes to get through to you)”.

The man says, “We will re-connect automatically to this chat after restarting your computer. Please do not click on End session while restarting your computer.”

I do what he says. I restart the computer. The Symantec software still doesn’t work. Oh, and I don’t get reconnected to him or a colleague, but instead get dumped at the bottom of the queue again. 14 minutes and waiting so far…