Mark Pack

While public satisfaction with councils is falling in most local authorities, public satisfaction with council services is actually rising. (Source: July/August edition of Public Relations)

That poses a tricky problem, especially for those on the elected side of local government – given that elections are for councillors and parties for the council rather than for specific service areas. In the digital world, part of the answer is better online engagement, which means getting away from the idea that “the internet” equals website and a bit of email.