Mark Pack

You might have thought from my previous Vodafone customer services post and the three phone calls today, including two promises that the problem had been fixed, that the problem had indeed been fixed. But oh no. It’s still there.

And as an added twist, the fourth phone call of the day to Vodafone customer services gave him information flatly contradictory to what two other Vodafone staff had told me previously. Have my two accounts been merged in to one? Two Vodafone staff say yes; one says no. Place your bets as to what the next one will say…