Mark Pack

As I’ve said before, there are some real touches of class when it comes to the ways in which Vodafone messes up its customer service.

The latest comes with my phone bills where – oh look – there’s a wrong charge for an insurance policy that I didn’t take out.

That’d be a wrong charge arising from a visit to their main Oxford Street shop where the member of staff didn’t follow Vodafone’s documented procedures and the Assistant Manager subsequently didn’t seem bothered about it until I pressed him on the point several times.

So the shop makes me queue for a long time, doesn’t follow Vodafone’s procedures, fails to provide information, contradicts what the Vodafone phone team says – and then wrongly charges me for the privilege of having had this customer service. Classy indeed.