Archive for qantas
The weekend debate: Is mandatory arbitration the answer to public transport strikes?
Here’s your starter for ten in our weekend slot where we throw up an idea or thought for debate… With the Olympics approaching and not all the details of staff conditions on London’s public transport settled, talk of how easy or not it should be to call a strike is often popping up in political [...]
United Breaks Guitars: the book
Back in 2009 the story of Dave Carroll’s broken guitar saw the share price for United Airlines take a big hit as he took to YouTube with a very funny and effective film about how badly the airline had treated him and his guitar. Illustrating the frequent close interaction between social and traditional media, the [...]
Qantas falls foul of the Eurostar problem
In many respects, Qantas’s handling of the explosion in an A380′s engine last week has been exemplary. Passengers have commended the way their staff behaved, Qantas has been in regular and clear contact with the media and the wider possible responsibilities for the problem (such as possibly a problem with the engine’s design) have been [...]
