Mark Pack

My not-quite favourite purveyor of customer non-support, Symantec (of Norton Anti-Virus etc.) has been sending out dodgy statistics in their latest press release. Naughty, naughty Symantec! Grrr, snarl.

Ah bless. I get two phone calls from Symantec within seven minutes of each other. Only a pessimistic dog would mind that neither knew the other one was ringing me but both were ringing me for exactly the same reason. It’s great to know that Symantec Customer Support loves me so much it is doing [...]

A special waggle of the tail to the new readers who have come to this blog via internet searches for “Symantec Customer service”, “Symantec Customer service problems blog” and “Symantec Customer service is just quite simply the most wondrous creation on this heavenly planet of ours”. Woof! New readers I may have. But decent service [...]

Ok, ok. I know I’m a dog with high standards. But really. So their live online support chat keeps you waiting for 45 minutes to move from 7th to 5th in the queue. I then tried their online support form. Pawed away with the details of my case. Checked the text. Hit send. And what [...]

Or rather Symantec Customer Non-Service. Been sat at my computer chewing a bone for the last 35 minutes trying to use the Symantec Live Chat support facility, during which time I’ve moved up from 7th to 5th in the queue. Wooooooooooooo! Someone needs to go and bite some ankles in Symantec Towers if you ask [...]