Mark Pack

It'd be bad enough if Vodafone Customer Services were only continuing to send me emails that give no indication of my previous messages having been actually read. The real mark of genius though is that several of these emails including a link to a mini-survey on what I thought of the email. Each survey includes a [...] »

Sigh; it's been another long, long rugby match length phone call with Vodafone. Paul from the second line technical was an absolutely star but the reason the phone call was quite so long it that we were trying to untangle why my mobile broadband is so slow when connecting via a Sure Signal box. The background was [...] »

Having suffered from a highly variable network quality at home (for both voice and mobile broadband) I decided to throw a bit of money at it and buy a Vodafone Sure Signal box. As the advertising says, it's easy to use and you'll be set-up within a few minutes with a wonderfully clear and strong [...] »

Not a good end to the week for Vodafone with the following message sent out on their official @VodafoneUK account: VodafoneUK is fed up of dirty homo's and is going after beaver In response though Vodafone have not tried to dodge around the issue and are responding to numerous people, saying: We're very sorry. A severe breach of [...] »

Thankfully my travails with Vodafone customer service seem to be coming to an end. The helpful Web Relations Team seem to be sorting things out and the service is now much more reliable. It's still a concern that approaching a dozen Vodafone staff have at one point or another got something wrong, including failing to follow [...] »

As I've said before, there are some real touches of class when it comes to the ways in which Vodafone messes up its customer service. The latest comes with my phone bills where - oh look - there's a wrong charge for an insurance policy that I didn't take out. That'd be a wrong charge arising from [...] »

You might have thought from my previous Vodafone customer services post and the three phone calls today, including two promises that the problem had been fixed, that the problem had indeed been fixed. But oh no. It's still there. And as an added twist, the fourth phone call of the day to Vodafone customer services gave [...] »

How not to do customer services, part 94 - fresh from the Vodafone team: (a) You provide someone with a free broadband internet trial; note the word "free". (b) You mess up in all sorts of way (see blogs passim). (c) You therefore extend the period of the free trial; note again the word "free". And then (drum roll [...] »

A small footnote to my previous problems. I rang Technical Support with a problem (missing web browser after phone had been repaired and wiped). In amongst the poor customer service along the way at one point the technician said I could find the solution on the Vodafone website. He told me what page to go [...] »

Oh dear. Whilst I'm waiting to hear back from Vodafone on them sorting out my mobile broadband problems (they've decided there may be a fault with their network and are investigating - thank you, Web Relations Team), I've had a problem with my Blackberry handset. The good news: Customer Services answered the phone quickly. The person I spoke [...] »