Archive for vodafone
More on Poynt, Vodafone and Blackberries
A very helpful person from Poynt has been in touch following my post Poynt icon appearing on Blackberries. By pointing me at various reviews and awards for Poynt, he has reassured me that it is a legitimate enterprise. He’s also drawn my attention to this official news release about Vodafone UK signing a deal with [...]
Poynt icon appearing on Blackberries
Long-time readers of my blog will know my love-hate relationship with Vodafone and the highly erratic quality of their customer services. In brief – the online time are good but often don’t have the full answer, the email team have a love of sending replies that are written as if your original email has not [...]
Vodafone Sure Signal
Having covered my travails with the Vodafone Sure Signal box at some length, and as a result getting a steady stream of traffic from search engines, I thought it best to collate what I’ve said before on the topic (and remove an error which distracted from the main points): The Vodafone Sure Signal box isn’t [...]
How not to do customer service: the Vodafone way
It’d be bad enough if Vodafone Customer Services were only continuing to send me emails that give no indication of my previous messages having been actually read. The real mark of genius though is that several of these emails including a link to a mini-survey on what I thought of the email. Each survey includes [...]
Vodafone Sure Signal: not suitable for mobile broadband
Sigh; it’s been another long, long rugby match length phone call with Vodafone. Paul from the second line technical was an absolutely star but the reason the phone call was quite so long it that we were trying to untangle why my mobile broadband is so slow when connecting via a Sure Signal box. The [...]
Vodafone shows how to handle a crisis on Twitter
Not a good end to the week for Vodafone with the following message sent out on their official @VodafoneUK account: VodafoneUK is fed up of dirty homo’s and is going after beaver In response though Vodafone have not tried to dodge around the issue and are responding to numerous people, saying: We’re very sorry. A [...]
Maybe Vodafone shouldn't have told me about Ghana after all
Thankfully my travails with Vodafone customer service seem to be coming to an end. The helpful Web Relations Team seem to be sorting things out and the service is now much more reliable. It’s still a concern that approaching a dozen Vodafone staff have at one point or another got something wrong, including failing to [...]
Vodafone: please give us money for a service we didn't give you
As I’ve said before, there are some real touches of class when it comes to the ways in which Vodafone messes up its customer service. The latest comes with my phone bills where – oh look – there’s a wrong charge for an insurance policy that I didn’t take out. That’d be a wrong charge [...]
Vodafone: a footnote
You might have thought from my previous Vodafone customer services post and the three phone calls today, including two promises that the problem had been fixed, that the problem had indeed been fixed. But oh no. It’s still there. And as an added twist, the fourth phone call of the day to Vodafone customer services [...]
Vodafone customer services: the case of the mysterious 6p
How not to do customer services, part 94 – fresh from the Vodafone team: (a) You provide someone with a free broadband internet trial; note the word “free”. (b) You mess up in all sorts of way (see blogs passim). (c) You therefore extend the period of the free trial; note again the word “free”. [...]
