Archive for vodafone
Vodafone's novel approach to customer service
A small footnote to my previous problems. I rang Technical Support with a problem (missing web browser after phone had been repaired and wiped). In amongst the poor customer service along the way at one point the technician said I could find the solution on the Vodafone website. He told me what page to go [...]
Vodafone: another customer services disaster
Oh dear. Whilst I’m waiting to hear back from Vodafone on them sorting out my mobile broadband problems (they’ve decided there may be a fault with their network and are investigating – thank you, Web Relations Team), I’ve had a problem with my Blackberry handset. The good news: Customer Services answered the phone quickly. The [...]
Paging Vodafone Customer Services, paging Vodafone Customer Services
If you promise me a call back within 2 working days, it’d be really nice if you had then actually made the call. Especially given you’d admitted you had lost my details in your system – but that wasn’t a one-off error, but rather a systematic problem with thousands of your existing phone customers who [...]
