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	<title>Comments on: United Airlines: customer service disaster courtesy of YouTube</title>
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		<title>By: United breaks guitars: Dave Carroll&#8217;s third song is out &#124; Mark Pack</title>
		<link>http://www.markpack.org.uk/united-airlines-dave-carroll-youtube/comment-page-1/#comment-3779</link>
		<dc:creator>United breaks guitars: Dave Carroll&#8217;s third song is out &#124; Mark Pack</dc:creator>
		<pubDate>Fri, 05 Mar 2010 21:28:14 +0000</pubDate>
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		<description>[...] the &#039;business gets a monstering in social media&#039; stories of 2009. Carroll turned the incident into a song that made it big on YouTube, spawning huge traditional media coverage, knocking $180 million off United&#039;s share price and [...]</description>
		<content:encoded><![CDATA[<p>[...] the &#39;business gets a monstering in social media&#39; stories of 2009. Carroll turned the incident into a song that made it big on YouTube, spawning huge traditional media coverage, knocking $180 million off United&#39;s share price and [...]</p>
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		<title>By: It still takes 17 days for news to cross the Atlantic &#124; Mark Pack</title>
		<link>http://www.markpack.org.uk/united-airlines-dave-carroll-youtube/comment-page-1/#comment-1108</link>
		<dc:creator>It still takes 17 days for news to cross the Atlantic &#124; Mark Pack</dc:creator>
		<pubDate>Fri, 24 Jul 2009 08:22:14 +0000</pubDate>
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		<description>[...] views grew rapidly on the following few days and was picked up by blogs (such as, err..., myself here, here [...]</description>
		<content:encoded><![CDATA[<p>[...] views grew rapidly on the following few days and was picked up by blogs (such as, err..., myself here, here [...]</p>
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		<title>By: United Airlines update: airline responds, Dave Carroll replies &#124; Mark Pack</title>
		<link>http://www.markpack.org.uk/united-airlines-dave-carroll-youtube/comment-page-1/#comment-829</link>
		<dc:creator>United Airlines update: airline responds, Dave Carroll replies &#124; Mark Pack</dc:creator>
		<pubDate>Fri, 10 Jul 2009 21:19:52 +0000</pubDate>
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		<description>[...] the number of views for Dave Carroll&#039;s protest song about United Airlines breaking his guitar continues to soar (up by around 700,000 in the last 24 [...]</description>
		<content:encoded><![CDATA[<p>[...] the number of views for Dave Carroll's protest song about United Airlines breaking his guitar continues to soar (up by around 700,000 in the last 24 [...]</p>
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