How not to use Twitter: the case of Haringey Council

Haringey Council (in north London) started using Twitter in the guise of @LBHaringey on 21 March. Between then and 27 March, 15 tweets were sent, albeit mostly simply news feed updates regarding the council website. And in the two months since then? Nothing.

Perhaps Haringey has experimented and decided not to continue? But in that case, you should either remove it from public view or post a final “thanks and this is why we’re stopping” message.

As it is, what’s left up there just looks bad, giving the impression of tried something out, got bored, given up. I doubt that’s anywhere on their list of key messages to give out…

4 responses to “How not to use Twitter: the case of Haringey Council”

  1. This came to our attention too and is not something initiated by the council. We raised this with Twitter and are awaiting a response. Meanwhile, like many boroughs we are looking at how we can best use web 2.0 tools like Twitter to engage with our residents.

    Mike Browne, Head of Communications and Consultation. Haringey Council.

  2. Alan Stanton Pretty underwhelming. When I’ve tweeted them about outstanding issues, the normal response is no response. What’s your experience been like?

Leave a Reply

Your email address will not be published. Required fields are marked *

All comments and data you submit with them will be handled in line with the privacy and moderation policies.