Abbey Customer Services: a touch of Kafka

I wish to complain about an Abbey department not replying to me.

So I contact Abbey’s Complaints Department.

Who tell me that they can’t take up a complaint until said department has replied to me.

Even though my complaint is that they haven’t.

Nice touch of Kafka.

PS It would appear I am not alone. In fact, it’s very crowded here in the unhappy with Abbey camp.