Abbey: genius meets customer service

A further update on Abbey’s (non-)customer services:

Q. Hello, is that Department 2?
A. Yes

Q. Who is dealing with my problem?
A. Department 3

Q. Can you put me through to them?
A. No

Q. Can you give me contact details for them?
A. No

Q. Is there anyone else in the whole of Abbey you can put on the phone to me?
A. No

Genius.