I ring BT.
I report an issue to them.
They say they’ll sort it.
They give me a number to call for any follow up.
The issue is outstanding.
I ring that number.
They tell me that’s the wrong number.
They give me another number, and tell me to pick option 6.
I ring the number. It gives me options 1-5. And then the phone goes dead.
I ring back. It’s still only options 1-5, with no option to speak to a human. And if you wait too long, the phone goes dead.
I ring back again. I try option 1. It tells me to ring another number, which doesn’t sound like the one I’d need. And the phone goes dead.
I ring back again. I try option 2. It tells me to ring another number, which doesn’t sound like the one I’d need. And the phone goes dead. Again.
I give up.
Good thing it’s not like BT is a firm meant to know about how to run phone systems, or how people like the option to talk to a human being, or anything like that. Oh, hang on…
(The boring details for anyone from BT moved to do something about the above: the issue was about a broken utility box which I’d been told by the local council is a BT one; I was told to ring 150 from a BT phone; then I was told to ring 0800 0121 387 and ask for option 6.)