United Breaks Guitars: the book from Dave Carroll
Back in 2009 the story of Dave Carroll’s broken guitar saw the share price for United Airlines take a big hit as he took to YouTube. … Read the full post »
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Dave Carroll
Musician Dave Carroll became globally famous after he wrote a series of protest songs when United Airlines broke his guitar.
United Breaks Guitars and strikes a chord on social media
Dave Carroll’s sing song customer complaint about United Airlines has become a staple example, understandably so given the catchy tune, fun video and huge press coverage it got. But over two years on from it catching our attention, what are the real lessons from Dave Carroll’s broken Taylor guitar? … Read the full post »
United breaks guitars: Dave Carroll’s third song is out
Dave Carroll promised to make a trio of songs, the last of which is now out. … Read the full post »
United breaks guitars: Dave Carroll’s second song is out
The sequel to Dave Carroll’s song about how United Airlines broke his guitar is now out. It’s another song. And it’s very funny. … Read the full post »
It still takes 17 days for news to cross the Atlantic
On July 6, disgruntled United Airlines customer Dave Carroll posted his YouTube song about how United had broken his guitar. Within 48 hours it was in the mainstream American media. … Read the full post »
Dave Carroll’s broken guitar: lessons for customer service in a social media world
The story of Dave Carroll and how his guitar was broken by United Airlines has spawned a hit YouTube song, but it also holds a lesson for how best to carry out customer service. … Read the full post »
United Airlines update: airline responds, Dave Carroll replies
Whilst the number of views for Dave Carroll’s protest song about United Airlines breaking his guitar continues to soar… … Read the full post »
United Airlines: customer service disaster courtesy of YouTube
United Airlines is suffering an unfolding customer services disaster, courtesy of one unhappy customer whose luggage they failed to take care of. … Read the full post »