United Breaks Guitars: the book from Dave Carroll
Back in 2009 the story of Dave Carroll’s broken guitar saw the share price for United Airlines take a big hit as he took to YouTube. … Read the full post »
Musician Dave Carroll became globally famous after he wrote a series of protest songs when United Airlines broke his guitar.
Back in 2009 the story of Dave Carroll’s broken guitar saw the share price for United Airlines take a big hit as he took to YouTube. … Read the full post »
Dave Carroll’s sing song customer complaint about United Airlines has become a staple example, understandably so given the catchy tune, fun video and huge press coverage it got. But over two years on from it catching our attention, what are the real lessons from Dave Carroll’s broken Taylor guitar? … Read the full post »
Dave Carroll promised to make a trio of songs, the last of which is now out. … Read the full post »
The sequel to Dave Carroll’s song about how United Airlines broke his guitar is now out. It’s another song. And it’s very funny. … Read the full post »
On July 6, disgruntled United Airlines customer Dave Carroll posted his YouTube song about how United had broken his guitar. Within 48 hours it was in the mainstream American media. … Read the full post »
The story of Dave Carroll and how his guitar was broken by United Airlines has spawned a hit YouTube song, but it also holds a lesson for how best to carry out customer service. … Read the full post »
Whilst the number of views for Dave Carroll’s protest song about United Airlines breaking his guitar continues to soar… … Read the full post »
United Airlines is suffering an unfolding customer services disaster, courtesy of one unhappy customer whose luggage they failed to take care of. … Read the full post »