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Robin Fenwick was the founder of Liberal Democrat Voice and was its editor for many years.

Technology

Eurostar demostrate the perils of not joining up marketing with customer service and PR

The need to integrate customer service, marketing and PR is one I’ve talked about several times before. It’s an important theme because whilst from the corporate perspective these are often viewed as different skills, run by different teams (quite likely in different offices) and using different suppliers, from the point of view of the public … Read the full post »