Symantec Customer Service
Or rather Symantec Customer Non-Service. Been sat at my computer for the last 35 minutes trying to use the Symantec Live Chat support facility, during which time I’ve moved up from 7th to 5th in the queue. Wooooooooooooo!
PS Dear Mr/Ms Symantec: thank you for the seven automated messages asking me to wait. I thought you might like to know there’s a small typing mistake: where it says “an analyst will be with your shortly” I think you meant to say “eventually (if you’re lucky)”?
I gave up on Symantec recently a decision that will cost them about £120 per year. The start was almost daily crashes of their premier product in conflicts with MS Outlook on my main pc rendering my pc without protection.So when the licence ran out I decided to load the more basic Antivirus on my other PCs. Two hours later the activation would not let me add a 4th user to the 5 multi user product…..When I clicked on the link it asked me to “send the CD” and papers and wait weeks. The product was a download…..So I went “free” to AVG it has been a doddle. Just had to find the workaround to stop it advertising that I was using free AVG in every email.
I gave up on Symantec earlier this year. Their ‘automated’ call back system connects you to someone in India who may or may not speak english – then there’s the very poor connection from that call back ‘service’. They were unable and unwilling to assist with my questions and problems – I demanded a refund and actually received it – but that was ONLY after writing a complaint letter to the company’s headquarters. Never again will I use their products.