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Pink Dog

The genius of BT

I ring BT.

I report an issue to them.

They say they’ll sort it.

They give me a number to call for any follow up.

The issue is outstanding.

I ring that number.

They tell me that’s the wrong number.

They give me another number, and tell me to pick option 6.

I ring the number. It gives me options 1-5. And then the phone goes dead.

I ring back. It’s still only options 1-5, with no option to speak to a human. And if you wait too long, the phone goes dead.

I ring back again. I try option 1. It tells me to ring another number, which doesn’t sound like the one I’d need. And the phone goes dead.

I ring back again. I try option 2. It tells me to ring another number, which doesn’t sound like the one I’d need. And the phone goes dead. Again.

I give up.

Good thing it’s not like BT is a firm meant to know about how to run phone systems, or how people like the option to talk to a human being, or anything like that. Oh, hang on…

(The boring details for anyone from BT moved to do something about the above: the issue was about a broken utility box which I’d been told by the local council is a BT one; I was told to ring 150 from a BT phone; then I was told to ring 0800 0121 387 and ask for option 6.)

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