Symantec Customer Service update

So their live online support chat keeps you waiting for 45 minutes to move from 7th to 5th in the queue.

I then tried their online support form. Tapped away with the details of my case. Checked the text. Hit send. And what happens? A day latter an email comes back from Symantec saying they’ve only had part of my message, because the email generated by their website truncated the last part of my message.

Bless.

Good thing they’re not selling themselves as computer experts really isn’t it?